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Frequently asked questions

  • Help! My order is playing hide-and-seek. What should I do?
    First things first, dive into your email abyss and fish out the tracking link we sent you. Give it a click, and play detective to trace your order's grand adventure. If your package is still out exploring the world after some time, don't hesitate to ring us up at (07) 3521 5047 or send a search party via email to orders@merchit.com.au. We'll unravel the mystery together and make sure your goodies find their way home! 🚚🕵️‍♂️
  • Uh-oh, my order looks like it had a wild journey and arrived a bit roughed up. What's the game plan?
    Fear not, brave merch enthusiast! If your goodies suffered a bit of turbulence on their way to you, or if you find an unexpected surprise in your package, ring us up at (07) 3521 5047 or shoot us an email at orders@merchit.com.au. We'll unleash our superhero capes and swoop in to rescue your order, making sure it's either replaced or patched up in no time. Because every superhero needs a sidekick, and we're here to save the day! 🦸‍♀️🦸‍♂️
  • How can I shower Merch It with my hard-earned moolah?
    We're all about making it rain in the coolest way possible. At Merch It, we gladly accept the traditional plastic wonders - credit and debit cards. Got a gift card burning a hole in your wallet? Perfect, we'll take that too! And for those who like to spread the joy (and the payments), we've got Afterpay on board. Now you can shop guilt-free and pay in style, breaking it down into a fab four. Because why settle for one payment method when you can have a whole ensemble? 💳 🎁 💸
  • Oops, I went a size too big (or small)! Can I switcheroo my merch?
    Oh, size mishaps happen to the best of us! Since our goodies are tailor-made just for you, exchanging sizes can be a bit like swapping puzzle pieces. If you've accidentally ordered a size that doesn't quite match your dimensions, consider it a stylish gift for a mate. Alternatively, it might be a gentle nudge to revisit that food intake strategy. We're all about fashion that fits – both in size and in laughs! 👕 🤷‍♂️
  • Lost your glasses or just playing hide-and-seek with sizes? Fear not, we got you covered!
    If you're feeling a bit visually impaired (or just pretending), each product comes with a handy size guide linked for your reference – it's like a GPS for your fashion journey. But hey, if you're truly in a size conundrum and can't decipher the roadmap, flick us an email or give us a ring. We've got size detectives on standby to help you crack the case of the perfect fit! 👓 🗺️ 📏
  • How can I get in touch with the witty minds behind Merch It?
    Communicating with the maestros of merch has never been easier! You can dial up our hotline at (07) 3521 5047 for some good old-fashioned banter. If your fingers are itching to type, shoot us an email at orders@merchit.com.au - we promise our keyboards are loaded with wit. And, of course, feel free to slide into our DMs on Facebook, Instagram, or even TikTok because who said customer service can't have a touch of TikTok charm? We're here, ready to respond with a side of humor! 📞📧🕺
  • Can my genius ideas grace the canvas of Merch It T-shirts?
    Absolutely! We're all ears (and T-shirts) for your creativity. Just slide into our inbox at orders@merchit.com.au with your design, ideas, or even a doodle napkin sketch. Our team of magicians will whip up a price tag and a sneak peek of your masterpiece for you to give the nod. Because at Merch It, we believe everyone's a designer – it's just a matter of unleashing your inner Picasso (or pun genius)! 🎨✨
  • Can I turn my store into a Merch It wonderland with wholesale pricing?
    Absolutely! We're thrilled at the thought of our merch finding a cozy spot in your retail haven. Just shoot us an email, and let the retail therapy begin. We're all ears for a good discussion, because turning stores into Merch It wonderlands is what dreams are made of! 🛍️ 📧 ✨
  • Can I jump on the Merch It money train with an affiliate marketing gig?
    Oh, you caught us - we've got a master plan for world domination, and we want you on board! Jokes aside (or maybe not), it's indeed 2024, and we're rocking an affiliate marketing program. Fancy getting paid while you do the heavy lifting? Hit us up via email, and let's concoct a plan. We'll even throw in a unique affiliate code to make you the superhero of sales. Because why not turn clicks into cool cash? 💸 🚀 📧
  • Oops, my merch stirred up a storm! What's the damage control strategy?
    Well, well, well, looks like your merch is causing waves! If someone's feeling a bit prickly, you can kindly suggest they have a teaspoon of cement and maybe, just maybe, harden up a bit. After all, it's a free world, and humour is subjective. If they need a laugh, we're here to provide it. Just remind them: laughter is the best medicine, and we're the doctors of chuckles! 😄💊
  • Can I get my dose of Merch It magic anywhere on the globe?
    While we dream of conquering the world one funny T-shirt at a time, for now, our shipping routes are set for the land Down Under and the kiwi paradise of New Zealand. Yep, we're keeping it cool in these cool countries. So, if you're soaking up the sun in Australia or enjoying the scenic beauty across the Tasman, congratulations, you're in the Merch It exclusive shipping zone! 🌏🇦🇺🇳🇿
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